Join us as
CUSTOMER OPERATIONS SPECIALIST
Sales Shifts: 1 Helmond Vacation days: €3 000 - €5 500
Are you a proactive problem solver with a passion for delivering excellent customer service? Do you enjoy working in a dynamic environment where every day brings new challenges and opportunities? Then we may have the perfect opportunity for you! We are looking for a Customer Operations Specialist to join our team.
In this role you will work closely with the 10 other colleagues within our Customer Operations team. Within this team you are responsible for ensuring a smooth process from order to delivery for the customers in your portfolio.
What else will you be responsible for?
- Relationship Management: Maintain and improve the customer relationships in your portfolio.
- Forecast & Production Orders: Supervise and monitor the process from order to delivery so that orders arrive at the customer on time and in full.
- Administration & Reporting: Of both the internal process and to the customer.
What might a week as a Customer Operations Specialist look like?
- You coordinate and consult with the Production Planner to align expected demand with production.
- You identify and look for solutions to prevent problems that may affect delivery, working with production, warehouse and logistics.
- You prepare inventory and forecast reports and share them with customers in your fortofuille.
- You receive and analyze customer demands and convert them into production orders.
- Regularly communicate with customers on the status of orders and production.
- You ensure proper inventory levels to meet customer needs.
Who are you?
- You have strong communication skills and have the ability to manage customer relationships and fine tune expectations.
- You are known for your customer-oriented attitude, you are proactive in providing excellent customer service, with a focus on identifying and resolving issues.
- You know how to be precise, you handle reports, production orders and our inventory management with care.
- You are strong at analyzing and managing inventory, customer demand and production orders to keep operations running smoothly.
- You are available 32 to 40 hours per week.
- You have an excellent command of the English (and Dutch) language (at level B2).
- You completed higher vocational or university (HBO/WO) education.
- You have at least 2 years of experience in a similar role.